Refund policy
Return & Refund Policy
Overview
At Virexer, we want you to be fully satisfied with your purchase. If you are not completely happy with your order, you may return eligible items under the conditions outlined below.
Return Eligibility
We accept returns under the following conditions:
- Returns are accepted within 30 days of delivery
- Items must be returned in new, unused, and unworn condition
- Shoes must include the original packaging, tags, and box
- Items that show signs of wear, damage, or alteration are not eligible for return
- Final sale or clearance items (if applicable) are non-returnable
Return Process
To initiate a return:
- Contact our support team at Contact@virexer.shop
- Provide your order number and reason for return
- Our team will provide return instructions and a return authorization (if required)
- Ship the item back using the provided instructions
Return Shipping
- We offer free return shipping on eligible returns
- A prepaid return label may be provided depending on the case
- Items must be shipped within the return approval timeframe
Refunds
Once your return is received and inspected:
- Refunds will be issued to your original payment method
- Processing time is typically 5–10 business days
- Shipping fees (if any) are non-refundable unless the return is due to our error
If the returned item does not meet eligibility conditions, the refund may be denied or partially approved.
Exchanges
We currently offer exchanges subject to product availability. If you need a different size or style, please contact our support team.
Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery so we can resolve the issue promptly.
Contact Us
If you have any questions regarding returns or refunds, please contact:
Email: Contact@virexer.shop
Phone: +1 714-987-4984